Delivering the Best Experience to Your Customers } The Playbook with David Meltzer

On this episode of #ThePlaybook, Dan Blanchard, Captain and Founder of UnCruise Adventures, shares his thoughts on:

[1:31] - What makes an “uncruise” different from the typical cruise experience
[6:45] - Why spending time in nature is more important than ever
[11:53] - The role that connection plays in creating the best experiences for your customers
[17:15] - The most unique (and hilarious) experience he ever had while camping in the wilderness